- Be in charge and supervise customer service team in providing excellent and outstanding support to customers of Zalo Ads.
- Ensure performance metrics of the customer service team are met consistently.
- Build service process, policies and standards.
- Control resources and assets to achieve targets. Organize training to team to improve support performance.
- Identify and resolve problems that affect customer service quality and efficiency. Improve customer service experience.
- Bachelor’s degree, at least 2 years of experience in relevant roles as a team leader or supervisor.
- Working knowledge of customer service software, databases and tools.
- Must be customer-oriented. Excellent communications, problem solving and learning skills .
- Excellent analytical and critical thinking skills .
- Excellent leadership and organization skills, be able to coaching and inspiring team members.
- Understanding of Digital Advertising industry is a plus.